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24/7 Response

Our capability to deliver 24/7 health and security services to our clients around the world relies on operational framework consisting of our Coordination & Control Center (C3), our 24/7 Contact Centers (C2) as well as our Network & Claims Center (NC2).

 

Coordination & Control Center

The Coordination & Control Center is GCS’ nerve center in Paris supervising all GCS operations around the world. [...]

24/7 Contact Centers

24/7 Contact Centers are GCS’ interconnected regional emergency and customer service nodes based in Washington, Paris, Johannesburg and Singapore allowing for 24/7 worldwide service provision. [...]

Network & Claims Center

GCS' Network & Claims Center is based in Toronto, managing all back-office operations 24/7 for each Contact Center. [...]