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Code of Conduct

The Generali Group Code of Conduct was approved by the Board of Directors of Assicurazioni Generali S.p.A on 14 December 2012 and replaces the Ethical Code of the Generali Group.

The Code of Conduct applies to all employees of Generali Group, including members of supervisory and management bodies. In addition, third parties (consultants, suppliers, agents, etc.) who act on behalf of Generali Group companies are expected to adhere to the principles set out in the Code.

The Code of Conduct sets minimum standards of behavior to be observed and provides specific rules of conduct in relation to the following issues: promotion of diversity and inclusion, assets and business data protection, conflicts of interest, anti-bribery and anti-corruption, financial information and insider dealing, anti-money laundering, anti-terrorist financing and international sanctions.

The Code of Conduct has been translated in all the languages of the countries where the Generali Group operates.


Reporting concerns and incorrect conducts

Practices or conducts that are, in good faith, considered as inappropriate or inconsistent with the law, the Code of Conduct or the Group Rules or other internal policies (e.g. discriminations, harassment, bullying, mobbing, corruption and bribery, etc.) can be reported via:

Europ Assistance Group Head Office’s channel :

  • by post: Europ Assistance Group – Group Compliance – 7 boulevard Haussmann, 75309 Paris Cedex 09, France.

Group Head Office’s channels:

  • by e-mail:
  • by post: Group Compliance - Business Integrity - Piazza Cordusio 2, 20123 Milano, Italy.

Allegations or concerns involving Financial, Auditing and Accounting, Banking, Anti-Bribery issues can be reported also through the Generali Group Compliance Helpline provided by GCS Compliance Service Europe Ltd. (a subsidiary of Navex Global):

Reports must be adequately detailed in the description of the circumstances of the alleged violation. Complaints without sufficient details cannot be considered. Although where permitted by local law anonymous reports are accepted, the Generali Group believes that the investigation of any report will be more effective if the identity of the person submitting the report is known, this is why the Generali Group encourages complainants to disclose their identity while submitting a report.

Reports, as well as data of both the complainants and the individuals concerned, will be treated confidentially and handled with utmost discretion and in compliance with the applicable privacy regulations.

The Generali Group strictly prohibits retaliation against anyone who reports in good faith, no matter whom the report involves.

Please note that these channels should not be used to submit Customers’ concerns related to the products or services provided by Generali Group companies, since they should be communicated through the appropriate, specific channels according to the provisions set out in the relevant contractual documentation, in compliance with local legislation.

Download: Data Protection Notice (pdf)


Countries' versions

You will find below the translations of the Code of Conduct applicable in the countries where Europ Assistance - Global Corporate Solutions operates: